W. Edwards Deming

If you can't describe what you are doing as a process, you don't know what you're doing.W. Edwards Deming

0 likes view quote Process, Doing, Know

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.W. Edwards Deming

0 likes view quote World, Protection, Years

Quality is pride of workmanship.W. Edwards Deming

0 likes view quote Work, Quality, Pride

All anyone asks for is a chance to work with pride.W. Edwards Deming

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Rational behavior requires theory. Reactive behavior requires only reflex action.W. Edwards Deming

0 likes view quote Action, Behavior, Theory

People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.W. Edwards Deming

0 likes view quote People, Meeting, Jobs

We are here to make another world.W. Edwards Deming

0 likes view quote Inspirational, World, Here

Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.W. Edwards Deming

0 likes view quote Quality, Want, You

The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.W. Edwards Deming

0 likes view quote Attitude, Knowledge, Good

Innovation comes from the producer - not from the customer.W. Edwards Deming

0 likes view quote Innovation, Customer

It is not necessary to change. Survival is not mandatory.W. Edwards Deming

0 likes view quote Change, Survival, Necessary

It is not enough to do your best; you must know what to do, and then do your best.W. Edwards Deming

0 likes view quote Best, Do Your Best, Know

Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.W. Edwards Deming

0 likes view quote Organization, Research

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.W. Edwards Deming

0 likes view quote Business, Service, Friends

Hold everybody accountable? Ridiculous!W. Edwards Deming

0 likes view quote Hold, Ridiculous, Everybody

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.W. Edwards Deming

0 likes view quote Responsibility, Quality, Job

A bad system will beat a good person every time.W. Edwards Deming

0 likes view quote Time, Good, Good Person

Lack of knowledge... that is the problem.W. Edwards Deming

0 likes view quote Knowledge, Problem, Lack

Learning is not compulsory... neither is survival.W. Edwards Deming

0 likes view quote Learning, Survival, Neither

When a system is stable, telling the worker about mistakes is only tampering.W. Edwards Deming

0 likes view quote Mistakes, System, Worker

If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.W. Edwards Deming

0 likes view quote Man, Problems, Better

American management thinks that they can just copy from Japan. But they don't know what to copy.W. Edwards Deming

0 likes view quote Management, American, Know

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.W. Edwards Deming

0 likes view quote Customer, Me, Know

Quality is everyone's responsibility.W. Edwards Deming

0 likes view quote Responsibility, Quality

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.W. Edwards Deming

0 likes view quote Competition, Quality, World

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.W. Edwards Deming

0 likes view quote Light, Customer, Him
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